I want to launch a complaint as you have delivered some very important documents to an incorrect address. There was a courier sent on 15th Feb'12 by HCL Technologies Ltd with POD/reference number 7776342840. It.was delivered to an incorrect address on 16th Feb'12. I have been waiting for the documents for the past 5 days but haven't received it yet. I have called today and was informed that it has already been delivered and received by someone called Sakshi. I have not received the documents and no one else at my home has collected it. Also, I don't know anyone by the name of Sakshi. It also consists my Salary Cheque. I am waiting for it as need to pay it to my bank and any delay would lead to Late Payment Charges. No one has ever called to me from the courier company to inform about the delivery. May I know how can you deliver such important documents without seeing any ID Proof. I need my courier within the next two days. If Delayed, it would lead to extra charges for me by my bank which I am sure of that Overnite Express would not like to pay for. My address is: Flat A 202, Dell - A, HRC Professional Hub, HRC Apartments, Vaibhav Khand, Indirapuram, Ghaziabad14. My email address is [email protected] and my mobile number is 7838359477. I spoke to Sunderlal at 011-26782218 who gave me the courier person's number as 9350268221.
I need a call from a manager for the explanation and resolution. Please call me on 7838359477 after 7PM in the evening as I am on night so do not pick the call in the daytime.
Kindly follow up ASAP .
Contact me after 7 PM if required
Regards,
Jagtarne
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