Dear Sir,
I had purchased lumix camera from dubai from authorised sales center at carrefour on 24 mar.
In april when i was in India the camera due to some unkown reason stopped operating. Since my camera was in international warranty I gave it for repair at panasonic service center, jodhpur . after 10 days it said that it would take it very long to be able to provide service and it would be better for me to give the camera in mumbai or delhi. I sent my camera to mumbai and give it to atharv electronics, goregaon (panasonic service center). Intially it refuses to provide service at all as the warranty card was not filled. even though i had the original invoice mentioning date and description of product. I told him that in duabi the carrefour chain which sells the camera doesnt fill up the warranty card just print out the invoice. he took the camera as well as original inovice to get approvals from his higher autrhorities. When he didnt reply even after 2 weeks i called him up and he said that the reginal head has still not provided any approval and asked me to talk to him. I called up Mr Vipul Gaur (regional head) and talked to him and he said he dont knwo anything of the matter and will get back to me after enquiring. It has been around 30 days since I am trying to call him and reach him, many times he dont pick up the phones other time he says that he is trying to pursue the matter, a not so convincing reply. 7 days earlier i called him up he saiod that he has confirmed details with dubai sales center and now it will take next 40 days to get the spare parts and repair the camera and he has notified the service center (atharv electronics) and they will contact me. I didnt receive any call from the service center so i called the service center and they informed me that they have not received any approvals. I got disgusted and called up the companies head office today (june 2) and was put through a lady called shtah or sitha and and she told that she will enquire about the matter anc called me back but she didnt bother to do it. So i called up her again and she told that it would take more time so i asked her to provide me name of country head and to my surprise she told me that she is not allowed to give such information. and when i insisted she banged the phone.
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