With very much agony I am forced to say that I am very very much upset and mentally harassed by the services of AIRCEL.
On 13th April I made up my choice over many other very good service providers to AIRCEL.
I enquired about postpaid connection in Vashi, Navi Mumbai office and was convinced by the ‘so called’ service of your executive and decided to take a new postpaid connection.
I asked a thousand times that what will be the maximum period for my no. to get fully activated and it was told by the executive that since I have provided all the necessary documents, the no. will get activated within 3-4 hrs max. So I happily took the connection by giving Rs. 1500 (Recipt No: AL-S 003157) and was allotted the no. – 9768083380.
Since I was in a hurry for my business purpose to get the no. activated asap, but to my horror it got partially activated (only local calls) after more than 24 hrs., but STD/ISD was not activated which is most important for me as told to the executive many a times before buying the connection.
Since then I am regularly, continuosly following up with customer care and with the guys at AIRCEL store in Vashi, but they just continuously giving me false commitments that the connection will start in next half an hour, next 24 hrs, next 48 hrs….and so.on.
Today I went to the AIRCEL store again and was told that my documents were not satisfactory. Then again I provided them the documents duly signed as per the instruction of one of the senior executives.
He committed that anyhow my no. will get fully activated within some 2-3 hours.
I am very much upset to say that its still not activated and the peoples at AIRCEL office, Vashi are not picking up my call and not providing any information.
Due to such worst service by AIRCEL I am horrified that even before started using the service I have to go through such disastrous situation, what I have to go through afterwards!!!
I have lost some very good business due to such negligiance and unprofessionalism by AIRCEL, I have lost my precious time by following up continuously.
I request to please see into the matter urgently, or otherwise I may have to surrender the no., complain this matter to concerned authorities.
Regards
Vinay
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