Personal
Incompetance

I am a long-standing customer of Lloyds TSB (Wimbledon), but sadly I feel compelled to complain about the incompetence of your staff.

I received a telephone call yesterday from a member of the staff saying that a cheque I had personally delivered to the Stoke Newington branch for depositing in an account held there could not be deposited as the signature did not match the one held on the bank’s records. I was asked to come in to the branch and verify that it was my signature.

Owing to other commitments I was unable to come in to the branch personally during working hours for a few days and when I did manage to come in, to avoid an unnecessary delay, I simply issued another cheque.

Having been told that the first cheque I had written could not be deposited, I trust you can appreciate how horrified I was to find this evening that BOTH cheques have in fact gone through.

I have at no time received any further communication from anyone at the bank suggesting that they would now be banking the first cheque; the only person I have spoken to told me it could not be deposited until I had come in to the branch personally to verify it. What changed? Do your staff now decide amongst themselves to bank cheques that may have been fraudulently issued? Do your customers have to come in to the branch on demand, irrelevant of what their own commitments are, to avoid your staff ignoring the bank’s own policies?

I am not only appalled at this action but inevitably I am also now in the position of having insufficient funds left in the account to cover direct debits due out within the next few days, which cannot therefore be honoured without incurring charges.

i also have no access to any money.

I do not consider any such charges to be my responsibility and expect them to be waived and for my forthcoming direct debits to be honoured.

A couple of years ago, I delivered a cheque for £400 to the Stoke Newington branch for depositing to the same account and yet £600 was deducted from my account. At that time I did get the £200 repaid to my account but in spite of complaining, I received no explanation or apology. On this occasion, I am expecting better treatment or I will be left with no choice other than to take my business elsewhere.

Yours faithfully

Mark Dodgon-Fletcher

77-30-13

Account #82363468