For the last about three months I have been unsuccessfully trying to get my complaint redressed by M/s. Philips India Ltd. I purchsed a 21" Philips coulour TV in October. (Model 21PT2125/94/M - Serial No. IL 300639014617). It is under annual maintenance contract with the Philips Service Centre (Contract No. 214580 dated 10-08).
As soon as I noticed the defect (which was that the sound goes off in all channels when the decibel is a little higher) I rang up the Philips Customer Care Centre. I was assured that the defect would be rectified within 48 hours. Not satisfied with the service provided, in addition to caling the philips Customer Care several times (every time I was promised that the defect would be rectified within 48 hours!), I also sent e-mails to the customer care centre. I also sent emails to Mr. K.S. Raman, Philips Ombudsman. But so far the complaint has not been satisfactorily attended to. The complaint No. registered with the Philips Customer Care (Tel. No. 66001111) and the number is 14933 dated 6th August.
I shall be grateful if through your forum I (an old man of 73 years whose only time-pass vocation is a tv set) get relief. As it is, it reminds me of the days of the silent films of the early cinema-era.
R. Natarajan
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