I ordered on 39883988 Pizza Hut toll free number, in 1st attemp they responded that they have some technical issue with the system and they shall get back on the same number converstaion went for around 15-20 mins. I waited for 15-20 mins and called up again and they took my order but didnt agree on sending ketchup stating i shall get a call frpm local store in 5 mins waited for 15 mins and called up again and the reply was they are having technical issues with system, i called up again and he wa now ready to send the ketch up as well. I recieved the delivery 40 mins later 8 times written on it that pls send "Ketchup n Sizzling" and i didnt recieve any ketchup again i called up and asked for manager reply came that he is busy attending other customer complaints and he shall get back to me in 5 mins conversation again went for 15-20 mins and again i didnt recieve any call. I called up again after 10-15 mins and he said that it was their rule that they dont deliver ketchup's and the offer under which i ordered the pizza stated that i shall be recieving another free pizza with the same or lower price range and the offer is valid only during the IPL matches are on, which is written on their brochure also. The bill states that there is some bogo offer valid only monday to friday and the bill also has dicrepencies, when i called up again the manger "Sanchit" sent me ketchup and duplicate bill which was altered, original stating "Delivery" whereas the altered stating "Take away" and no one was clear about the offer. And other details also modified reagarding payments details as Grand total rounded 349 amount tendered 600, balance returned 251.really cant understand if the bill was 349 how can a customer pay 600 rupees.
I personally feel these foriegn organisations with the support of Indians organisation are taking advange of Indian people many of which dont go into the bill details and get in touch with you. Also the offers advertised at different levels are different and create ambigious situation forcing the customers to pay when they are in a situation that after trying for 2 hours and paying more than 20 Rs for phone payments and in a hungry condition have the delivery boy standing at doorsteps which cannot be sent back and also does not fulfill the terms of order made, and the stating bill. I feel cheated and also fell the pain for fellow indians who come into this psycological trap. Need your help!!
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