GSRTC
Refund of Difference amount between A.C.-Non A.C. bus travel

Dear Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 30.12. Starting point is: Ahmadabad. My journey is from Ahmadabad to Surat in A.C.Luxury express bus service. My journey time is 15:30 from Ahmadabad. My PNR No is: G3794593/G3781357. So my complaint is when I reached there on Ahmadabad Bus stop and inquired for the respected bus, then suddenly Depo In charge of Ahmadabad told me that, this ticket which you have booked for 15:30 bus, is Non. A.C.bus instead of A.C.Luxury bus due to A.C. luxury bus under maintenance, And came to know that Non A.C. bus come since last 1.5 months in place of A.C.bus. If this bus is closed for more than 1.5 months than also it saw on the reservation menu. So my 906/- Rs is cut for 3 tickets.

So in my case I would like to get the refund into this case in my bank account. And strictly remove bus timing show on reservation menu, which has been closed, so no any problems occurs in future to other passengers.

Thanks,

Akshay Dalwala/Vimal Patel/Keyur Patel