EXTREMELY POOR SERVICE AND MISBEHAVIOUR BY SHARMAN HOSPITALITY
This is to report the extremely poor customer service extended by Sharman Hospitality. they have been cheating customers from the very start by making false promises and also looting money from us.
We had an existing membership with Sharman based on which we were about to visit Manesar. At this time Sharman sold me a new membership (for additional cities) on the promise that entire money would be refunded if i was not happy and did not suit me. I had an extremely bad experience in my old membership with them which i have discussed below. Later when i wanted to cancel this new membership after seeing the poor service and really bad promoters (Preeti Sharman), they deducted cash from my amount while refunding.
Deduction was since Sharmans say service tax had already been deposited with Government on the new membership I took, so that amount would not be refunded. However, the service tax law clearly states that if money is received in advance, and service tax deposited, then such service tax could be refunded back (if services are not rendered), and hence returned to the customers. i would like my balance money back, and also want to press them for damages for the way Sharmans have behaved... I am describing my poor experience which I had at Felocity Resort, Manesar...
1. Used bed sheets
2. No towels!
3. No soaps
4. A really dirty swimming pool
5. AC wasn’t working
6. Hardly any food available – most of the dishes mentioned in the menu weren’t there
7. No electricity at night, generator didn’t work since it was raining heavily!
8. No one available at the reception
9. Complimentary drinks weren’t available, and were finally given after a long long time
10. Toilets were just not fully functional - No shower, toilet seat broken
Most important is that the people working there actually admitted to all these problems and agreed that the manager had left, and also there was a party earlier, so all lapses were happening... Despite this, we were ready to talk and discuss and sort out things, and get a refund of our fees for which we spoke to Sharman Hospitality... HOWEVER... the director of Sharman Hospitality, Preeti Sharman (and her entire team), was extremely rude to us and refused to believe that something was wrong even though the staff had admitted, she stopped taking our calls and shouted at us very rudely. THIS IS JUST NOT CUSTOMER SERVICE SHARMAN HOSPITALITY NEEDS TO FIRST UNDERSTAND THE MEANING OF HOSPITALITY BEFORE BEING IN THIS BUSINESS... SHARMAN SHOULD REIMBURSE US FOR BALANCE MEMBERSHIP FEES AND ALSO THE DAMAGES WE SUFFERED DUE TO POOR SERVICE (when we were with 2 small children) AND THE WAY IN WHICH THEY HAVE RESPONDED TO US...
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