My mobile no.is 9970677027 (airtel). i have purchesed it last week (10 feb).there after i tried to activate the NOP (net on phone service)
i consern the customer care at 121 for modes to activate NOP. as per their instruction i tried to connect to activate the service. But due to inappropriate (wrong) information provided i was unable to activate. i concern the customer care again and again but non of the customer exectives gave me appropriate way to connect.
the worst part is, one cannot connect to customer care for more the 3 times in a day .after few days my balance started reducing varaiable.
first it reduce by 8 Rs then directly 15 Rs then 5 rupees
when i tryed to figure out what went wrong at service center the responsible person started giving me faque answers.
till date i havent received any conformation message from airtel regarding activation of NOP.as per my knowledge one receives a configuration message first time and a conformation message of activation and a symbol 'G' is displayed on mobile screen. not even a single seniarios was seen on my mobile
but the responsible person tell me that i have used the NOP.But my main question was the charges of NOP are Rs 5/- per day how come my balence reduced by 8 then 15 and then by 5 Rs
The boundries were crossed when i was asked by that person to send a sms (NOPDEACT) to Toll free no 511 . and it cost me Rs 3/- when i ask him regarding this he answers me that it the useage charge.being a toll free no . i have been charge so there is a error in airtel's system.but no one is helping me. till date i have lost round about 36 Rs. who is going to compainset my loss.
i dont know who should be held responsible.
this is totally injustice with me.
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