Here is a copy of letter sent ot airtel (Mr. Jadwani), Indore. Still company has taken no action.
Dear Sir,
This is to bring to your notice the worst quality of service experience that I have received as a consumer of your company in last few months. Please note my complaints as follows:-
1. I requested Airtel call center to activate “Airtel to airtel” roaming on 1st Oct. I confirmed after 5 hours from your call center, and I was informed that the same has been activated. Both of the above calls were from Indore. After reaching Mumbai, I realized that the roaming service was not activated. I tried calling your Mumbai call center but my call was hung up even before I could explain the situation. This was again repeated. Finally, I was able to talk to some one and explain my situation in third attempt. This person tried to understand the problem and then log the compliant. But he asked my at least 10 questions to verify that the right person is on the line. I believe that was just double of what a bank would ask me before money transfer. But still after all this the roaming facility was not activated for the whole day. Next day I went to Airtel office at Tardeo, Mumbai and requested the lady on the counter to help me. She asked me to contact Airtel Indore. This was just unbelievable. I left my number with her as she half heartedly assured “She will try, if it is possible”. Hence my roaming facility was activated only late in night on 3rd Oct’06. I could use the phone only on 4th Morning. This lead to a loss of important information and client calls for me. Therefore, I request you to pay :-
a. Loss of Business (based on my salary) - Rs. 6, 000
b. Personal agony/ mental harassment - Rs. 10, 000
c. Taxi charges – Rs. 200
d. Call charges – Rs. 20
e. Total – Rs 16, 220 only
Please ensure the payment is done in next 10 working days.
2. Following this, I called your call center on 9th Oct in morning. The Customer care executive did not know how long he was going to take so he had put me on hold. Then the call was forwarded to the senior executive who promised to get back to me with complaint no. and has not done the same. Please ensure that such complaints are redressed properly, and also inform about the action taken against both the executives (from Mumbai and Indore call centers).
3. The signal from airtel is quite poor in our office area i.e. MPSEB, Polo ground, Please take immediate action.
4. The poor service from Airtel is not a new thing. In July, on 6th and 7th i.e. my marriage day, Airtel disconnected my no. without intimation. The reason quoted was “Customer verification not done”. In reality your agent/ employee took an appointment with me three times and did not turn up at right time (even near to that). I think it is right time to include the same incident in the grievance list. Please provide a proper compensation for the same too (harassment and agony).
Please inform about your intended action on all the items. In case I do not receive any correspondence in next 12 days, I will be free to exercise any legal action (including but not limited to Consumer forum).
Looking forward to your response.
Yours truly,
Anshul Khandelwal
Ph. 91-98936-57884
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