Airtel Broadband
Not refunding the amount

Hi

I am Jayakumar from Chennai.

I applied for new airtel Broadband connection on Sep 22. Application

no: 906991

But when I called customer care after a week, they said that we cannot offer Broadband Connection in my location.

Why don’t Airtel check, whether new connection is possible for my location before receiving any new application?

If else i would have approached another provider.

They said that we will refund the amount Rs. 2700 I paid within 2 weeks.

But I didn’t receive my amount yet.

I am using Airtel Mobile (postpaid) customer for 3 years.

Is this the way the airtel handles a customer.