Sir/madam,
I WAS A VERY HAPPY CUSTOMER OF AIRTEL FOR THE LAST 8-9 YEARS, SINCE THE COMPANY LAUNCHED ITS SERVICES IN PUNJAB.BUT I AM FACING A VERY PECULIAR PROBLEM FOR THE LAST 4-5 MONTHS. I’M NOT GETTING MY BILL.THE COURIER COMPANY IS DELIEVERING MY BILL, WHICH
IS COMING AT MY ADDRESS, SOMEONE IS SIGNING THE RECIPT ALSO, BUT STRANGLY, I’M NOT GETTING IT.NUMEROUS COMPLAINTS HAVE FALLEN TO THE DEAF EARS OF ALL THE CALL CENTRE EXECUTIVES, SOME PEOPLE DID CALLED US, ONE FROM 9872064411 AT 5.49PM ON 6/11/08, BUT TO NO AVAIL.MY COMPLAINTS HAVE BEEN HEARD, I HAVE BEEN GIVEN SERVICE REQUESTS NO.19045307, 19152055, 19045307 TO NAME A FEW, BUT TO NO AVAIL.NO ONE HAS BEEN ABLE TO SOLVE MY PROBLEM WHICH IS WHEN THE DELIVERY BOY IS DELIVERING THE BILL, WHY AM I NOT GETTING IT.
LAST MONTH A LADY CALLED FROM 9876343923 AND TRIED TO RECTIFY MY PROBLEM BY SENDING LAST THREE MONTHS BILL COLLECTIVELY, AND GAVE ME ASSURANCE THAT THIS WONT HAPPEN IN FUTURE, BUT STILL I HAVE NOT RECEIVED THE SAME.
NOW I DON’T KNOW WHAT TO DO.I AM USING 3 MOBILE CONNECTIONS ALONG WITH A DATA CARD ALL OF AIRTEL, AND I AM LEFT WITH NO OPTION BUT TO DISCONNECT THEM ALL, BECAUSE IF I AM NOT GETTING MY BILL, HOW CAN I BE ASSURED OF THE SERVICE, AFTER SO MANY COMPLAINTS.
SO, I REQUEST U TO PLEASE LOOK INTO THE SAME AND DO THE NEEDFUL!
THANKING U
YOURS ETC,
MUNISH MATHUR
MOBILE NO.9815464411, 9779142411, 9779012411.
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