Airtel has a way of harassing it's loyal customers. I have been with Airtel for more than 10 years now, and it wants me to pay bills even _before_ I have received their bill. Here's the mail I sent to the Appellate Authority (whose was 'turned off', by the way) :
Hello Airtel,
I have been your subscriber for the past 10 years – the previous number I
used was 9810306116. I am now using the new # 9717173681. The previous
number was in the name of my friend (Mr. P K Singh).
Please check my billing history for the previous number – I’ve paid all my
bills (my typical phone usage is a lot) and _in_time_ . My typical bills are
in the range of 3K to 5K per month.
When I lost my phone, I was told I could not get the same SIM because
P K Singh is not my blood relative and that this is “a company policy”. I went
for a new number (9717173681) and surrendered the old one. Then Airtel Retention Dept.
started hounding me for weeks, requesting me to retain my old number. Suddenly,
the “company policy” had changed.
Now, my connection has been cut (9717173681) even before I received my first
bill. I’ve been told my credit limit has crossed and I must pay. I have not even
received the bill yet – it is supposed to reach me by tomorrow, and I would pay
the bill, but Airtel could’nt even wait for one day.
My question is: is this the trust you place in a subscriber who has been with you
for 10 years and has earned so much revenue for you (look at my previous bills)
_and_ has paid his bills always? How do you track and manage customer loyalty?
Nobody from Airtel informed when I got the connection that I would have to pay even
before the bill arrived.
Can’t Airtel wait for ONE day?
I know that Airtel knows that I am the same subscriber who used 9810306116, otherwise
I would not have had all those calls from the retention department. Each and every payment (for
the past 10 years) has come from my account.
I use this phone heavily for business purposes and you guys cut my connection on a
whim – How will you compensate for my business loss? What does your “policy”
say about that?
Now I have told been told by Raminder (from your retention department), that either I pay the
amount or else my connection will not be restored. But where’s the bill? Am I supposed to pay
2-3 times a month even before I receive the bill just because Airtel is getting the jitters and has
no way to track old time customers (even when the customer himself gives you that
information)?
I called up appellate authority and the phone is switched off (?).
It is matter of principal – I can’t pay until I get the bill. On what grounds has my connection
been cut?
This is a new number, and I have no qualms getting surrendering this one if I have too.
I have no intentions of not paying your bill – how honest are Airtel’s intentions? How does Airtel
intend to compensate for the harassment it has made me undergo?
Regards,
Avinash Bhatia
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