This is regarding the bill dispute for which I had furnished a legal notice to Airtel, sent by registered speed post to Airtel corporate office New Delhi and delivered in-person at Airtel Head Office in Mohali. The disputed bill is for the number 91-9878438214.
I was assured by lawyer representing Airtel in Chandigarh, Mr Saurabh Mishra (91-9872598725), that my case is closed, and Airtel is not proceeding with any case. This was confirmed to on 16th March Monday.
I had even offered to pay any outstanding amount for settlement of the issue, but, Mr Mishra assured me that Airtel executives will inform me about the settlement amount.
And there was absolute lull for next one month before this nightmare started.
My parents and I, received continuous calls from executives claiming to represent Airtel.
The language and tone that was used was highly objectionable and abusive. I'm going to lodge a formal FIR naming the people who made these calls. I have prepared stamped affidavit and also submitted a CD of the recorded calls to the digital Forensic Science Laboratory. Once they certify the authenticity of the calls that I recorded I can submit these recordings as evidence in court.
FYI: I'm not proceeding to Consumer Court or Consumer Forum, this category of mental harassment and threats of physical intimidation, fall in the domain of Criminal offense under the Indian Penal Code.
Continuous calls were made on 8th 9th, 10th, 11th and 12th April.
Calls made by following people from the mentioned mobile numbers.
Ram Mehar Singh: 91-9871866518
Refused to reveal his credentials
AK Sharma: 91-9871866518 (yes, it is the same as Ram Mehar Singh's number)
claimed that he is a Public Prosecutor and doesnt represent Airtel. He claimed to be Govt employee at
District courts New Delhi.
Balbir Singh: 91-9711049278
Court Procedure Incharge
Mr AK Sharma, also gave me his email id, and told me to send him a scanned receipt received on payment of bill. [email protected]
I have provided these names and numbers to Mr Saurabh Mishra.
They called my parents, who are senior citizens and have nothing to do with this bill dispute. My parents'
mobile numbers are: 91-9815644196, 91-9988581104. They are aged 65 and live 90 kilometers away from my residence in Chandigarh. This is purely an act of harrassment with willful intention to intimidate senior citizens! The above mentioned callers used foul language and horrible verbiage. My parents provided my mobile number (91-9815929479) to these guys. Still, they gave calls to my parents' number!
Can anybody answer this at Airtel?
The above-mentioned miscreants will have to pay for their actions, even if they have to pay by their nose
now. I have recorded the call made by one claiming to be Ram Mehar Singh. He called me on Saturday
afternoon, and used the most filthy and abusive language that I've ever heard!
Though I asked him repeatedly to verify his credentials or let me know the company he represented, he
explicitly refused to answer my questions and continued with his loud, uncouth rural haryanavi accented
threats!
FYI: I continuously dialled the number of Airtel Nodal Officer for Punjab Circle from 9:30 AM to 12:30 noon
on 13th April, Monday. The number was either busy or no reply. 91 9878434865.
I want an immdiate and strict action taken against these people!
Sanjeev Sharma
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