I have been approached for a telephone and broadband connection at my residence 38 C B Pocket Dilshad garden and I have paid the applicable charges of INR 649 (Bill No-581431 and I have my bank statement showing the charges are cleared) and same has been debited to my account on 15th April approx.
Because they need to dig the premises to plant the cable i have disagreement over the issue of digging and hence I denied the request of connection to the sales agent Mr. Amit Kumar Tripathy (Air tel Sales in charge of Dilshad Garden) and since then my money is stuck and no communication from air tel end to reverse the amount.
Also when i contacted Amit Kumar Tripathy the sales in charge he responded that the amount will be reversed in on week later when i contacted he very abruptly answered to contact customer care. Since the connection was not provided hence Airtel shouldn't debit money initially also if debited they should have reversed immediately.
I need resolution as well as compensation for all inconvenience faced.
Yours Truly
Ritesh Ranjan Shekhar
9910899703
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