Dear Sir,
I had purchased a new Handset from The Mobile Store, Plot No.118, Ground Floor, 80Ft Road, Koramangala Indl. Area, Bangalore – 95 (Phone No. 91 80 64529778) on the 3rd Nov ’07 and got a AirTel postpaid connection with it as they had an offer. I had to leave for my native immediately for Diwali vacation and would be back to Bangalore only on the 12th.
I have been denied activation from AirTel since then for new postpaid sim, citing the following reasons:
1. PAN intimation letter PAN Card photocopy is not a legal document for proof of identity & address.
2. I have also submitted a house Rental agreement photocopy as additional documentary proof for the connection. I have filled in the necessary Subscription Form & also given my photographs.
I have escalated the issue by 3 levels within AirTel Customer Care but still I have not got the activation. I also visite the AirTel Customer Relationship Centre at Koramangala, Bangalore (Run by Franchisee: AirTime Marketing Pvt. Ltd., Bangalore)
AirTel Customer Enrolment Form No. 3360023 and 3360024
Sim No. 8991450003002328410
Phone No. : 91 9902015227
Airtel being one of the bigger service providers, this is not expected from them, to deny service to general consumer public.
I hereby request you to kindly look into the case and help me get activation at the earliest.
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