SirMadam I got a call from Airtel customer care agency saying that your mobile usage is to low so why don't you convert your postpaid in to prepaid. On that I agreed an they sent a agent on 2369 to my place for the documents which i handed over to him with the cash amount of RS 173 in which 128 was unbilled amount an 45 for the talk time he gave me e receipt for it an the receipt number is A1 1237447 .after 3 or 4 days the phone service was started but after 15 -20 days later the phone become incoming that time I was in Pune when I return from pune on 22 I went to airtel gallery in mira road an place a complain for the same .the agent named Akshay told me that the phone will start in 2 days that is by Friday.but when the phone did not start up on Friday I went back to him on Saturday for the same when asked about the problem he told me that I have to summit the form again which I did on the same day an the form no is 4200393 .He told me that it will start within 48 working hours that is by Wednesday.when the phone did not start on Wednesday I went back to him an he told me that the software from which they get the Activation date is down from monday an due to which they were not able to process the form an the form is still with them an they will do it tomorrow. An now when I went today he told me that the software is still down. An when I told him that now even there is no signal in the card he told me that the card has been PD (Perment deleted) On this he gave me the form back an said that nothing can be done. Sir/ madam You say Where is my fault in it. It is the problem of your airtel costumer care for which I have to suffer. Sir it is my 5-6 year old card an in every important document it has been given. Sir/madam pls help me in this. I will be really great full to you'll. Sir/Madam it is not my fault so pls help me I have done what airtel have said now pls You help me. My cell number was 9892326722
0 comments