I had taken a prepaid airtel SIM on 23/07/09 and submitted the necessary documents which the dealer had asked to provide. I was given a call twice from airtel for confirmation of my address. However, from 13/08/09 my outgoing services, including calls to the customercare, have been barred. i contacted my dealer ASAP and he was very, very reluctant to help me out and suggested that i contact the customercare. getting through to a customercare executive is really, really time-consuming.however, i lodged a complaint on 14/08/09 with a customercare executive (shonali is her name and the complaint no is 108143560770).she assured me that her supervisor will contact me WITHIN 1 HOUR DEFINITELY. but 50 hours have passed, alas!! i had lodged another complaint with another executive (complaint no is 81438835100) and this time he said SURELY WITHIN HALF AN HOUR my service will be restored.. I AM WAITING TO KNOW THAT WHETHER HALF AN HOUR MEANS HALF A MONTH IN AIRTEL LINGO.
i am very certain that i wont be ever provided my service and i have no other option to be back to my previous service provider. all airtel can provide is the highest degree of dissatisfaction.
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