I Pawan Kumar R/O of 4J NH4 NIT Faridabad SGM Nagar Haryana is the user of your Mobile prepaid services I am using an Airtel mobile no 9871042245 from the last five years. In the month of July I have purchased a new Nokia cell phone (N 73) with IMEI No.355718022326175. In the month of August, I have subscribed for Internet services on my above said Airtel connection. After 4-5 days of subscription of internet connection I got to know that some one is using my connection as the Balance amount in my phone is deducted automatically without using. I think some one has hacked my mobile as airtel is using unsecured internet connection. I have noted that some one is illegally dialing some international phone numbers through my phone details of dialed numbers are as under:-
1. 25230225131
2. 41773111701
3. 6744449331
4. 22650500189
5. 881842011077
6. 88194201193
7. 43820899851
8 .239980641
9 43810744401
10 423662693041
That I have reported the above matter to airtel call centre and airtel office (OKHLA) several times but my problems have not been solved yet. I have suffered huge financial loss and mental pain by the above said act of airtel.
I therefore requested you to kindly look into the matter and refund my balance amount which has been illegally deducted from my airtel account otherwise the abovementioned act is indeed regrettable and highly unbusiness like. On account of your aforesaid dereliction of duty and failure and neglect to rectify your defect in service, You are hereby requested to remove the said defect in services and pay the compensation for financial loss, mental pain, agony and loss of goodwill failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of Consumer Protection Act, exclusively at your own risk, cost, responsibility and consequences which please note.
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