I am using Airtel Broadband and Mobile connection for many years. There were many issues and disputes that were never resolved.
The latest was that Airtel had wrongly charged me 150.00 per month for many years. When I complained to the Nodal officer they accepted their mistake and agreed to correct it by giving me credit for all the charges wrongly made, as a result I was given a credit of approximately 4123.00 Rs.
I did not pay the August combined bill for Mobile and Landline because there was a credit standing in my name. Promptly I started getting calls from collection department of Airtel. I contacted Nodal officer Mr. Anoop and he advised me to pay the landline part of the bill, because these are two separate divisions. Although I get one bill for both landline and mobile, suddenly when it comes to payment they become " Two different divisions "
Anyhow I paid the said amount by cheque and my phone started working again, which means that all pending issues have been resolved. Then suddenly yesterday my landline was disconnected again with both incoming and outgoing calls barred.
I contacted Customer care and they are vague and ambiguous as ever. Thery were in no position to giving me any satisfactory reply. One female executive answered that the charges that I have not paid are " TOGGLE CHARGES". When I asked her what are Toggle Charges? She gave the an excuse which most ill mannered and poorly informed Airtel staff does " We will arrange a call back within 3 Hours" Of course the call back never came.
I keep getting calls on my landline by Airtel staff, who want to know why I am not using my landline.By using they mean why I am not making any outgoing calls thus adding to the revenue of Airtel! A most illegal and unethical practice! Most of their staff all poorly educated, ill behaved and have no manners to deal with urban customers.
I fail to understand why my phone has been disconnected when not only all dues have been paid, but there is an outstanding of more than 3, 000 Rs. in my favour?
I have lodged concerns with customer care and nodal officers, but got stock auto replies from them saying that "they will take upto 10 days to resolve my issue in quality"!!! The appelate authority is iven more efficient. They said they will take up to 30 days!!!
Till such time my phone remains disconnected and I will be billed for the services that I can not use.
The Airtel customer care and Nodal officers seem to behave as if they have the government authorties like TRAI in their pockets.
Well done Mr. Mittal. Lucky South Africans!! They will not suffer as we poor Indians do.
Rakesh
0 comments