Airtel
Sudden Disconnection of Phone for no valid reason

I have a airtel connection for the last 11 years, now 4 days back it suddenly got disconnected.

I approached the Airtel Centre, they said change the SIM card, and it will work in 4 hours.

Next day they tell me that as their new software does not have my name reflecting on it, so I have give my proof of residence and ID again, after 11 years!

Worst, NO call or SMS was received by me for the want of papers, simply disconnected my connection.

Now they say it may take upto 10 days for reconnection, is it fair to JUST disconnect and not even inform or ask for details which have been given at the time of taking a connection.

Were they sleeping for 11 years, where did TRAI security norms go, and if they wanted papers, they should have asked for them.

NOW my phone is DEAD, with NO hearing, nodal office, Harshi says she will call back, but does not do so, weekend it is off, so I am lost in this big telecom jungle.