I made a complaint of excess billing of Broad band charges to Airtel on 5th Feb, 08. I paid the bill and surrendered the connection on 13th Feb.. Airtel gave me cancellation number and informed that they will disconnect my broadband with in 20-25 days. I sent reminders on 18th Feb and 5th March for early disconnection
On 6th March Airtel informed me that the matter was sorted out and according to them I gave my consent to continue for connection to their executive, which I never did, hence my earlier request was cancelled and Airtel gave me a fresh reference no and informed me that my connection would be disconnected in the next 20-25 days. During this entire period I received calls on daily basis from Airtel executives requesting me to continue with Airtel and they will wave the excess charges and will give me 25 hours unlimited use of net free of cost. I always asked them to send this offer by mail but they never sent any mail and hence I never accepted their offer. I sent the matter up to the appellate authority then only my connection was disconnected.
Now on 1st April, 08 I received a very inflated bill for 12 days of use in which Airtel billed me DSL usages on the basis of duration of modem in use (switched on) instead of the amount of downloading done by me. All earlier bills were on the basis of downloading.
I made a complaint to Airtel on 3rd April, 08 for the same in reply to my complaint I got a legal notice on 5th April, 08 from them threatening me to pay the bill by 12th April, 08 otherwise they will take Criminal and Civil action against me, The most interesting thing is that the due date of bill is 15th April, 08. BEST OF ALL IS THAT THE ADVOCATE'S SIGNATURE ON THE LEGAL NOTICE ARE SCANNED SIGNATURE WHICH SHOWS MASS SCALE OF SUCH NOTICES OR THESE NOTICES ARE SENT BY AIRTEL STAFF ONLY.
Till day they have targeted me. May be tomorrow it will be your turn. I request you not use Airtel Broad Band services otherwise you may also face the same problem.
I APPEAL TO YOU THAT KINDLY FORWARD THIS MAIL TO ALL YOUR FRIENDS FOR THEIR BENEFIT.
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