Dear Sir,
I am holder of prepaid connection of mobile No:9810449758> I have never approched to your company for the News Updates unnecessary why are you sending me the news updates. Kindly discontinue this. This was my first mail to Airtel for which they replied.
REPLY: Thank you for contacting Airtel again.
This is with reference to your e-mail dated on 31/03/08 regarding balance deduction on your Airtel Prepaid number 9810449758.
We understand your concern and will work together to resolve your issue.
We have checked your case and there has been no wrong deduction on your Airtel Prepaid number. All the deductions have happened as per your usage of News Alert Subscription.
We wish to inform you that service is only activated on your Airtel Prepaid after the confirmation from you end. Subscription charges for same are not refundable.
Further, if you to deactivate News Alert Subscription service from your Airtel number by sending UNSUB (space) NEWS (in upper case) to 53333, chargeable @ Rs. 3/SMS. The same will be activated within 48 hours.
Rest assured that we have the best technology & automated systems, which are 100% accurate and all the deductions on your number have been as per your usage only.
At Airtel, it is our constant endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service. We value our customers trust above all else it is the foundation upon which Airtel was built.
For any further assistance, please contact us using one of the following options: SMS at 121 (toll free) or email at [email protected]. We will revert to you in 4 hours.
Assuring you the best of our services.
Regards,
Kunal Kumar Kushwaha
Customer Care Services
Airtel
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THEN AGAIN APPLROCHED THEM :
Dear Sir,
Please refer to your mail I have SMS on 53333 but the message is failed once again I request you please discontinue it immediately
Best regards
C.S.Tomar
Vaaneeconsultancee
H.No:1267-A, {F.F}Sector-29
Faridabad-121008.
0129-2504805/
9810449758/9810363373
[email protected]/[email protected]
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SO INSPITE OF MY REGULAR CORRESPONDENCE TO DISCONTINUE IT THEY HAVE NOT DISCONTINUE IT AND REGULARLY DEBITING MY ACCOUNT . KINDLY HELP IN THIS REGARDS TO DISCONTINUATION OF THIS SERVICE AND REFUND OF THE AMOUNT WHICH THEY HAVE DEBITED UN NECECESSARY.
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