Hello,
I am using a airtel friends sim for over the last three years. I enjoyed the features provided by the sim. Around the first week of august I received a sms stating that I will be charged with 50ps per number with effect from 11th august and it also stated the way to deactivate the features. I was concerned and I contacted the customer care (for which I was charged with 50ps) and I was understand the message. You will have to understand that I was using all the features available to me for the last 3 years or so and was suddenly asked to stop otherwise chargeable with some unaffordable amount. Since I was not calling to the numbers I deactivated the profile. But still I have been charged with atleast Rs.2/- from my account on a daily basis. This is continuing for the last couple of weeks and this is completely annoying.
I am not able to understand how can a subscriber be charged for complaining or for any inquiry. Currently airtel is charging its customers for calling and talking to their customer service executives at a rate you say as a low rate. But still this is purely irrational.
Another important thing that I would like to put to your notice is that, Kerala, my native state is provided with the least benefits with respect to the rest of the country. Now you are putting your subscribers under terrible situations. The only benefits that gets by any subscriber is those who possess the corporate sim. This is purely insane.
The new era of mobile revolutions is hurling India to newer dimensions. While airtel, my personal favorite, still sits on the age old tactics and schemes. Airtel came with new and new innovations and beautiful and attractive features but I am missing that magic touch. If you are planning to continue like this, airtel will be loosing out all of your potential subscribers. If you are planning to go like this please do one more thing: Please change your motto: EXPRESS YOURSELF. You are putting every possible barriers for expressing ourselves.
I am waiting for a quick and apt response and being optimistic that you will do the needed.
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