I am pradeep jain (dhoka) and my mobile no is 9967849161
the problem is that on 6th april at 9 pm i activated gprs
(mobileoffice) on my phone.
and on 8th April i have deactivated my service of gprs at 5pm by
calling customer care.
then the customer care person said it is been deactivated by them.
but the next day i.e from 9th April airtel is charging 14.99rs daily
to me for gprs.
after calling to customer care they told due to technical error it has
not been deactivated so i will get refund.
but next day the same issue is going on and from that day after
calling to customer care couple of times they did not took any action
on it.
due to no action i went to airtel gallery in mumbai at chembur diamond
garden tere i meeted mr basant i told my problem to him and he told
the amt will be refunded (at that time my refund amt was rs 60)
after 3 days the same issue is going than i contacted the branch
manager of airtel's diamond garden branch of chembur.
she told that ur sevice of gprs will be deactivated within 6 hours and
my refund amt of 120 rs till that day will also be refunded to me.
and after 5 hrs my service of gprs was been deactivated by them but
the refund was till not been given to me.
now the issue is that the amt of 120 rs is till not yet been transferred to me.
so i request u to contact airtel and do the needful!
you can contact me at 9967849161 and my office address at chembur near
diamond garden named as royal glass opp to dena bank sion-trombay rd
.
yours faithfully,
pradeep jain (dhoka)
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