Dear Sir,
My mothers Pre-paid number is 9860867610.
The Customer care executive calls up and tells her that she can convert her pre-paid number to post paid. After taking away the required amount, the executie delivers a sim and without any verification calls her back to tell her that she has to change her number which she refused and asked them to refund.
She also gave him an option of giving her the same amount balance in her prepaid account.
After the verification, even after refusal, the executive tells that the new number will be activated in some time.
After telling him for the nth time, he tells that if you do not wish, go and return the same to the customer care gallery and collect your money.
He was been abusive and disconnected the call and never picked up his call again. I'm reporting the same to the media also.
The Cell number of the executive is 9867046713 and he gave a reciept of some FRONTLINE Sales LTD., Nityanand Nagar no 4. Andheri East.
May I request the authorities to look into the same. My mother is old and cannot travel as the nearest customer care centre is 1 hr away from my place. She would have to travel in locals ect. to reach there.
Thanks
Mukta Sharma
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