Sir,
I have had a pre-paid connection 9818258740 that was converted into a post-paid connection in July. My pre-paid connection had a balance of more than Rs. 3000/- surplus with the Airtel at the time of conversion from pre-paid to post-paid. The conversion process was carried out in the Vikas Puri branch without any credit in my account. I was assured then that my surplus with the company would be taken forward in the new account which may take some weeks or months since the pre-paid and post-paid departments are independent. Needless to say the behaviour of the staff handling my case was not so much consumer-friendly and I was asked to fill a number of forms typically like a Govt. office.
It is a pity that I was compelled to pay my monthly bills on the post-paid connection without any information about my surplus with the company. My two written requests / complaints to Airtel Nehru Place office went unattended and my telephonic request to umpteen number of Consumer Service Executives at 121 bore no fruits whatsoever.
Airtel must see that its loyal customers are being simply harassed. I see no reason
why I should be paying my monthly bills as long as the company owes me more than Rs. 3000/-.
Compelled with such indifference, I had to request for keeping my connection in abeyance since June and it continues to be closed eversince simply because the company refuses to take any action. Meanwhile, I have visited Airtel office in Vikaspuri for resolving the problem atleast ten times. The dates I visited and lodged complaints are: Request no. 13063977 dated 30-6; Request no. 13137913 dated 6 July; Next visit 29th September; Next visit 19 October; Next visit 24 November.
I urge your portal to kindly interven and get resolved the issue. I am really keen to use my phone now that I am a senior citizen and and I need it badly to take care of my ageing father.
Please help.
Rajendra Prasad
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