I am an airtel user, My cell no.is 9945092565, for more than four years, but of late since March i am having a problem regarding GPRS service. I have complained to customer care service many times and these are some of my complaint numbers.
0323043640 - 0323120593 - 0408140635 - 0413012622 - 0505156920 - 0505170024 - 0505169720 - 069199383 - 0719133633.
On part of the customer care service, they have done what they could do to rectify this problem, but the GPRS problem still persists.The problem is, prior to march, i was getting GPRS service without any problem and the network that i was getting on my cell info was GANGIMATTA and the network was a little weak but still i was able to browse the internet services like Airtel Live, Airtel Online, Mobile office, without any problems and i was a regular user of it but after that a new tower was erected in the vicinity of my residence and the cell info display showed BANTVAL-LORETTY.and i was getting full network signal, since then i am having a problem getting GPRS service the message i get is : (Packet Data not availabe, Check Network Service).But the real problem is that when i move away from my residence say about TWO kilometres in any direction the Packet Data is available and GPRS is active and when i come again towards my house it is automatically deactivated, i am using a N95 8GB cell and it requires GPRS service for many applications as i don't want to change to any other service provider as Airtel seems to be one of the best GPRS service provider in my opinion.
So i kindly request you to take some urgent appropiate action to solve this very PECULIAR problem as soon as possible.
My address is as follows:
Loretto padau, Amtady village,
Bantval.( D.K )
My email ID :firstname.lastname@example.org