Complaint / review / scam report
Billing Issue

I am having a issue regarding my bill dated 22/06/2008.

That bill showing roaming outgoing call charges of about Rs. 9, 254.

On getting bill details, it was showing a few ISD outgoing calls there while I was on Haryana-Airtel roaming.

would like to mentioned that I had never made those calls. Even I had not requested to activate ISD calling facility ever on my number.

Regarding same I had made so many complaints Ref No: 17202077, 17231932, 17251586, 17278851, but NO STATISFACTORY ACTION HAS BEEN TAKEN.

Regarding this there are several queries I am looking forward:

First of all, I had not requested for ISD Calling facility to my number, so how can I made a ISD calls from my nubmer. In respect to this their executive said, this facility has been activated from 24th March, 2008. If it is so why I was not initimated about the same, so that I could have requested to discontinue that service.

Secondly my billing credit limit is Rs. 6500, so how could my bill generated over that limit. Why my outgoing dis continued when it crossed that limit. Even on 07/06/2008 when I came to know about my unused billed amout I called at 121 to enquired the same, but their executive said actual amout would reflect in next bill. I insist her to discontinue my outgoing, let me call to her senior, but no action was taken from their side.

When I asked about the basic information on which they are saying those number were dialled from my mobile like sim number, exact roaming location in Haryana, but they have nothing to say.
Author: Abhishek Gupta

Offender: Airtel

Country: India   State: All India

Category: Miscellaneous


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