Complaint / review / scam report
Charging of money from account on the basis wrong information

I had taken the airtel prepaid connection on 21st augest 2008 together with my new nokia n72 mobil. the main pupose of taking this connection was to acesss internet, for that my account has been recharged by Rs 274.with in 48 hr the internet connection is that time my account status was Rs24 with one year validity.

on 23rd augest i have dailed my first call this account.slowely my account balance reached to Rs 18. i decided to kept that much in the account, because minimum Rs 15 is required for net browsing, and Rs 3 for any emergency calls. on that day at around 4:40 pm i have recived a message that "your last call cost is Rs 9.20 and your current balance is Rs.8.80" actually i have't dailed any calls from my mobil at that time.i called to customercare and enquired why they dedected money from my account.they replied that an ISD call(00393) to itally has dailed at that time from my mobil. i told that nobody was dailed any call from my mobil, quickely the customer care officer checked my call details and refunded my money to my account with appology for their technical mistake.

on that day evening i have my account for Rs 50 and current account balance is (8.80 9.20) 42=60

next day also the same events repeated.this time they had taken Rs55.20 from my account for the same reason.again i called to customer care officer, the told call after six hours for checking the details.i called again after 6 hr .this time they didn't give the money back

they are cutting money from my account that i have not dialed

if this happends again then i will take legual action.
Author: Sarathchandran

Offender: Airtel

Country: India   State: All India

Category: Miscellaneous


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.