I had a recurring charge of Rs. 30 per month for ringtones that I wanted to cancel. I went to the airtel website. Of all the mandatory fields, when I reached the 'date' section, it didn't work on Firefox. It directed me to the main airtel website. Fine, I thought. I'll give it a try on Internet Explorer.
When I entered my request and pressed submit on IE, I didn't get a confirmation. I checked my email, no response. I didn't know whether my request had been submitted. I submitted my complaint again -same thing.
I decided to go the usual route and dial 121. After a series of long menu options when I pressed deactivate VAS, it said 'press 1, press 2, press 3, press 4' without stating what '1' '2', etc deactivate. I went back and forth on the menu a couple of times and did not reach anywhere. I finally decided it was time to call customer service.
I have called airtel customer service 5 times in the past 2 hours and it tells me all lines are currently busy.
So tell me dear people, is this pain worth the effort to deactivate a small service?
Airtel customer service... you need a revamp.
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