Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Re-fund balance | News #75269

Airtel
Re-fund balance

I am a deaf person and have been using Airtel pre-paid card (mob : 9867430841) mainly to keep in touch through SMS, since the past 2 years.

Note that my mobile services were de-activated around May 14, after I got an SMS stating "As per TRAI guideline, your verification is unsuccessful. To enjoy continued service, please visit your nearest ARC within 48 hours with original documents". My papers were submitted at Airtel Retail Centre, Naupada, Thane on 19th May. Inspite of that, my services were restored only after a week, putting me through a lot of inconvenience.

I got the same SMS from Airtel 3 days back and would like to know what the hell is happening? I had submitted my papers twice, last one was 3 months back and Airtel is again troubling me saying "Verification is Unsuccessful." I am not gong to submit my papers again and note that if my services are disrupted again, not only am I going to change my service provider, I am also going to sue Airtel for the mental torture I am made to undergo every 3 months.

This time I didn't submit my papers, hence they have blocked my SIM card.

I am thoroughly fed up of Airtel services and would like to obtain a re-fund of the balance on my card, which is about Rs. 350/- and Airtel should also pay me the cost of another SIM card (Rs.400/-), that I intend to obtain from a better mobile service provider like Vodafone or BPL.

Airtel might not be scanning terrorists or their mobile SIM cards the way they are troubling a deaf tax-paying citizen like me. They ought to be ashamed of themselves for loosing documents every 3 months and then harrassing the consumer to submit it again, else they will block the SIM card. Who the hell do they think they are? Since my SIM card was blocked for no fault of mine, I want Airtel to make a quick re-fund to me at the earliest.

I am being sent the standard "auto-acknowledgement" emails in response to my emails. Have a look at the their response so far... What a shame!

Regards,

Kiran

&-- Original Message &--

From: Kiran

To: [email protected]

Cc: Nodalofficer. [email protected]

Sent: Wednesday, May 21 3:34 PM

Subject: Fw: 9867430841

Hello,

It is almost a week since my mobile services were deactivated, without quoting any reasons. I would like you to note that the number mentioned in the subject line of this email (9867430841), belongs to me and my papers were submitted at Airtel Retail Centre at Naupada, Thane on 19th May. Inspite of that, my services have not been restored as of yet.

I have been caused too much of an inconvenience by Airtel employees and since noone from Airtel has bothered to get back to me nor responded to any of my emails till date, I am forced to sue the company on grounds of bad service and communication blockage due to Airtel Service Provider, for no fault of mine. My mobile has been lying useless since the past 1 week. We will see to it that your company pays for all the trouble caused by Airtel.

You just keep sending auto acknowledgement messages for complaints, its high time someone from your company actually did some work.

Kiran S. Karkera

&-- Original Message &--

From: Kiran

To: [email protected]

Cc: [email protected]

Sent: Friday, May 16 2:45 PM

Subject: 9867430841

Hello,

Two days back, I got an sms from Airtel saying that my "verification was unsuccessful". I was asked to visit nearest ARC with original documents, to ensure continued service. What are these documents? I am a deaf person and need to keep in touch through sms.

Today, I noticed that I am unable to send sms or call up from my mobile. Can someone please explain what is happening? How can you just stop the service? Do you want me to go to some other service provider?

I would appreciate if this issue is resolved at the earliest.

Regards,

Kiran S. Karkera

&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&--

> Dear Customer,

>

>

> Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of

> your query/complaint and will get back shortly.

>

> Regards

> Nodal Office


Company: Airtel

Country: India

Category: Miscellaneous

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