Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Bill plan Change | News #75800

Airtel
Bill plan Change

I have requested for the bill plan change on 23rd June.

On the same day the floor manager told me that the plan will be change next billing period.

For the same reason one of my colleague requested for bill plan change as of mine and his plan got changed by 26th or 27th June. In addition to this he has recd the call from Airtel that his bill plan changed.

Then I called Airtel on 28th June asked for this but they told me that my bill will change on the next billing cycle.

When I gave the example of my colleague, whose bill got changed then they have advised me to wait for 24hours and it will be changed and some one will call me after bill plan change.

Till 1st July no one called me and then again I called up 121 and asked for the status and this time they confirmed that the bill plan changed.

My Question is …

1. What is the policy from the Airtel to change the bill plan?

2. Why my Bill plan was not changed in the billing period where as my collegues Plan got changed?

3. Why Airtel representative promise so many thing but never fulfill?

4. Why Airtel People lie to their customer?

I have also got a call from the Airtel Gallery Bannerughata road from Marie and she offered me the Rs.150/- worth STD talktime free.

I have spoken with following manager till now in AIRTEL...

The call no. logged for this case after 22nd June but I do not remember his name.

710609076, 710598398

23rd June (approximate date)

Shashikala &- call no. 715203966 promised me that some one will mail me within 24hrs.

1st July (approximate date)

Anurekha- &- call no. 715196818 promised me some one will mail me in 24 hrs.

22nd July

Netra&--complaint no. 17530378, call no. 722500684 date, promised that some one will call me after 4 days.

28 July (approximate date)

Purnima -- compl no. 17603600 call no. 39861424

That her manager will call me within 4 HRS.

01- Aug

Venkatesh&call no. not given and promised me that some one will call me on Tuesday

I would appreciate if some can help on getting the information required by me.


Company: Airtel

Country: India

Category: Miscellaneous

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