Dear Sir,
I was using Airtel pre paid (9840415030) since October. But Alst year november, One of Airtel Execuitve contacted me in My company and asked me to switch over from prepaid to postpaid. i heared a lot of ill treatment of customer by Airtel. so I taken postpaid on that condition that Airtel will provide me itemised Bill every month end, based on that i will pay bill. initial 2-3 month they provided me same. Now since Last 2 month they are not providing me itemsied bill. When i conatced call center they told me i have to pay 25 Rs to get same in hardcopy which was not there during joining. So i told them to send Sofy-copy in mail . till now i am getting vague reply from Airtel without sending itemised bill. even i am having net login account in that also it is not uploaded and i also send sms to 121. i got reply that your bill is not prepared .now problem is that there is no proper communciation within Airtel so they daily call me for payement. they started harassing me on same by making daily call. why i shodld suffer for Airtel service deficency and false commitement?
further I am having Airtel braodband connection (42020862), which ii wanted to close when i changed my house. Here again Airtel Person told me that your new house is close to old house and previous tenant was using Airtel braodband so we shift your conenction without any charge. i agreed happly. now after 2 month of shifiting, suddenly they charged 300 Rs in bill saying it is shifting charge. when I called customer care they asked me do you have any proof on that? My question to Airtel that if shifting charge is there why you have not put in first bill. why you are suddenly charging? Do you need money to show best performence in this Quater?
Lesson learned: Take everything in written from AirTel.
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