Dear Sir,
I (Mr. Ashish Gupta) had been subscribed with Airtel in month of August for a DSL Facility (Unlimited Plan 799) on Address: C-2/ 28, Is Floor, DDA Flats, East OF Kailash, New Delhi -65... We have been using this facility ther service effectively till date of January and always paid our entire bills on time.
We have never delayed payments against raised bills by Airtel Ltd... But in Feb... as we was about to leave the place, so we decided to disconnect the facility. Thus, we had put a request in Airtel Customer Care in the 1st week of Feb. 09 to withdraw the DSL No. 01146523990 and they said that it will be disconnect within 10 days and internet service will disconnected within few days. They disconnected the service and we had received the bill of Rs 511 which was Bill Period of Feb and got it submitted before due date...
We assumed that everything is settled with Airtel. But we had received again fresh bill on 06th April 09 of Bill Period of 5th March – 04th April of Rs. 881... We were got surprised and unable to understand why we had received bill when we had already asked for settlement in month of Feb... and disconnection.
In the same regards when we spoken to customer care they said that your request for disconnection in there records is April…However, we asked for disconnection in the month of Feb but they say there is no record of disconnection request for the Feb.
Then my concerned is why we received bill of Rs 511 which had to be between Approx... Billing cycle of Rs. 750 -900 as bill of March stated above… thus it highlights my request for disconnection was processed in the month of Feb…
I don’t why Airtel is trying to charge extra amount from my end and harassing us by sending legal notice…
They also served a recovery of outstanding bill Rs.1204...
We would request you’re to help us on the above... Kindly suggest how to take ahead a call...
Regards,
Ashish
09212763407
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