I made an online payment to pay my monthly bill till 4th of July. Online transaction was done through HDFC Bank netbanking facility. Amount of 2814.22 Rs has been debited from my account but not updated in Airtel's records. I sent email to [email protected] regarding this. They asked for statement proof which I provided in form of screen print through email. Now they are asking for a scanned copy of the same. This is absolute harrassment for a customer. Despite of paying the bill I am being asked for n number of documents again and again rather than resolving the issue. Request your help.
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