Hi,
This complaint is regarding my phone no. 9717004297. I got this phone no. converted from postpaid to prepaid, at your outlet in Rohini Sector - 7 New Delhi a week ago. It was working fine a week ago but suddenly today i got a SMS saying that my prepaid enrollment form has not been submited and now i try to make a call from this no. to any other no. it says that the no. i m dialing does not exist even if i try to contact the customer care department on 121 i get the same recording. And if someone tries to call me on my no. it gives a message that the incoming call facility to this no. is currently not available. I spoke to your customer care department and i was really frustrated at by the answer that i got when i asked them the reason Why my no. is not working they told me that i have not submitted my doccuments thats why no. has been blocked and when i asked him how can a no. be started without submiting the doccuments and then he said that sir its a policy we can start the new no. without actually submitting the documents but later on you have to submit them after that my question was is it leagall to do that and the represetative replied that yes sir its legal to do that, whereas in my opinion its not legall to start a no. without submitting the documents, i would request you to please look after the issue as soon as possible as i will not submit my documents once again and yes if i am required to i would like to know where are my documents which i submitted earlier as i dont want them to be misused and also would like you to coordinate with your sevice center where i submitted my doccuments.
Regards
Amanjot Singh Klai
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