I am an airtel prepaid user and my cell number is 9766829893. I just met with an accident on my way home on the motorcycle & tried to reach my family to inform them so that they do not get worried if I reach home late. Guess what?? I get a message whenever I tried calling any phone number that "MY AIRTEL OUTGOING FACILITY IS TEMPORARILY RESTRICTED & THAT I SHOULD CALL 121 AT CUSTOMER CARE FOR FURTHER ASSISTANCE" I have sufficient balance in my account but still my outgoing facility is barred & when I try calling 121 customer care & I am informed that the NETWORK IS BUSY. This is the sort of service I get from a company who is supposed to be one of the largest or best in the world??? Absolute bullshit and HOGWASH. Airtel is only interested in increasing its customer base without developing proper infrastructure to cater to such high volumes of traffic & in the process it is only filling its pockets with more and more cash so that their executives enjoy a flamboyant lifestyle and appear in the glossy magazines as the leading lights of INDIAN INDUSTRY. So who cares if some common man meets with an accident and is left to die on the road, just because he cant make the most important call of his life and even call for an ambulance. SHAME ON YOU AIRTEL. SHAME ON YOU FOR EARNING FROM THE VERY CUSTOMERS WHOM YOU LET DOWN SO EASILY EACH TIME. I am so sorry that I trusted a brand name like AIRTEL & decided to use your mobile service. I am so sorry. I am now going to file a case in the consumer courts & also file for INFORMATION UNDER THE RTI ACT & I also urge all fellow users of this hopeless & shoddy service provider to take up the matters they face with AIRTEL to the highest authorities & not to give up until our need of proper service is delivered by such uncouth & DIRTY SERVICE PROVIDERS.
MAHIAR BENGALI.
A-8/ 302, FLORIDA ESTATE, MUNDHWA, KESHAVNAGAR, PUNE-36.
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