Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel Mobile - HARRASSED BY UNWANTED SMS S | News #81755

Airtel Mobile
HARRASSED BY UNWANTED SMS'S

MY TELEPHONE NUMBER IS 9810038485. ITS A CORPORATE (CUG) CONNECTION WITH AIRTEL. I HAD ALREADY REGISTERED MY TEL NO FOR DND. WHICH WAS ACTIVATED ON 15 DEC (AFTER 45 DAYS OF COOLING PERIOD) BUT TILL DATE I KEEP RECV UNWANTED SMS'S (WHICH AIRTEL REFERS TO AS PROMOTIONAL SMS'S IN THIER EMAILS.) I HAVE MANY A TIMES COMPLAINT TO THEIR CUSTOMER CARE BY PHONE/EMAIL BUT OF NO USE,

THEY SIMPLY DO NOT CARE FOR THE CUSTOMER. I GUESS BY USING THIS PLATFORM MY PROBLEM WILL BE SOLVED.

THANK YOU

AMITABH BAHL

&-- Original Message &--

From: [email protected]

To: amitabh

Sent: Monday, June 22 4:25 PM

Subject: Acknowledgement Mail.

Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is 220620097571 .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards

Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [email protected].

&&&&&&&Original Message&&&&&&&&--

Subject: Re: DND SERVICE. [|BAL|9810038485|250520094080|]

Date: 22/06 04:16:04 PM

From: amitabh.

To: [email protected]

Message body:

¿

This is to inform you that i am still getting unwanted sms s inspite of the assurances given by airtel. let me also remind you that i am already registered for DND policy also.

here is the fresh list for you persual:

SENDER DATE

TM-SYCORIAN 22JUN

ID-5009 21JUN

TA-SANAYO 20JUN

AD-GAUTIER 20JUN

MD-BULK SMS 18JUN

TM-SYCORIAN 18JUN

&- AND MANY MORE.

have some shame and do something to stop these messages.

Amitabh Bahl

From: [email protected]

To: amitabh

Sent: Monday May 25 12:23 PM

Subject: Re: DND SERVICE. [ BAL 9810038485 250520094080 ]

Dear Mr. Amitabh

Thank you for contacting Airtel.

As per your previous interactions you have expressed concern over the receipt of unwanted promotional calls for your number 9810038485.

We understand your concern and will work towards resolving the same and we sincerely regret for the inconvenience caused to you in this regard.

We would like to inform you that your concern has been forwarded to the respective department and Service Request number for the same are 21710091 21710135 and 21710151

We would revert to you by 04 06 09.

Regarding the messages from VM-HSBC and TA-CAMSESMS and others kindly provide the exact date and time of promotional calls has been received to check and process necessary action.

For further assistance mail us at [email protected]

We value your association with Airtel.

Warm Regards

Sudharsan

Customer Care Executive

Bharti Airtel Limited

Dial 121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

Sudharsan Venkatesan

Customer Care Executive

Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: amitabh

To: [email protected]

Cc:

Sent: 25 05 2009 12:04:41

Subject: Re: DND SERVICE. [ BAL 9810038485 210520095051 ]

¿

Mr. Sudharsan Venkatesan

This same info was given atleast twice to your executives. Anyways you too can have it.

sender

AD-GAUTIER 25MAY 10.43AM

TM-ONS 23MAY 10.17AM

ID-SEND SMS 21MAY 11.10AM

VM-HSBC

TA-CAMSESMS

TM-ONS

AD-GAUTIER

911120476982 MARKETING SKILL LEADERSHIP ETC

9111204593555 TARUNA AGGWAL COOKERY

AD-THROCARE

AND MANY MORE.

NOW CAN YOU STOP THEM WITH IMMEDIATE EFFECT. KINDLY NOTE THAT AFTER PREVIOUS COMMUNICATION I HAD RECD MSG FROM AD-GAUTIER ON 25 MAY.

COULD YOU ALSO INFORM ME HOW I CAN TAKE LEGAL ACTION AGAINST ALL THIS NONSENSE.

THANKING YOU IN ANTICIPATION OF A QUICK RELIEF FROM THIS HASSLE.

AMITABH BAHL

&-- Original Message &--

From: [email protected]

Sent: Thursday May 21 4:49 PM

Subject: Re: DND SERVICE. [ BAL 9810038485 210520095051 ]

Dear Mr. Amitabh

Thank you for contacting Airtel.

You had expressed concern over the promotional calls and SMS in your Airtel mobile number 9810038485.

We understand your concern and will work towards resolving the same and we sincerely regret for the inconvenience caused to you i

...Rest of the message is truncated.


Company: Airtel Mobile

Country: India

Category: Miscellaneous

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