I own an Airtel connection 9xxxx85158 since last many months. This connection was taken with a SI to debit my credit card. IN MArch I was contacted for non payment of bill which I informed the caller of the connection being on SI.
Next month I noticed my bill carry a late fee and was surprised at a SI payment which Airtel has to execute being charged on late fee. Given that they had a Standing Instruction to charge my card I realised they have been wrongfully charging my card for last fees since 2008.
This continued till this month and Airtel has charged more than Rs.600 in late fees and have not addressed any complaint made by me starting in April for which I do not have the number but many others in MAy and june after which I started recording my complaint nos.
531333070 dated 25/6, 535298002 dated 11/7, 540825730 dated 31/7 and 540897584 dated 31/7 and 546249814 dated 18/8. Instead of resolving the compain they have closed all complaints given by me and barred outgoing calls on the number.
This is highhandedness by the company, wrongfully charging me more than due to them, Not resolving complaints and causing inconvinience by Barring outgoing calls. I am seekinh damages and compensation from the company for mental trauma and incovenience with poor service and wrongful chrging me excess amounts. I needs guidance omn how to approcah consumer counrt for redressal.
Ashwini Kumar 9902092092
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