I hold airtel mobile number 9815984015. On 22 Sep 09 I received a miss call at about 1045 hr. i called back on the number where i was told that it was inderjeet who was calling from delhi airtel call centre and told that you have been won Rs10, 00, 000/- and just check and confirm that the number on your sim card is xxxxx. He told that its a toll free number and you call after checking the number. I checked the number and found it to be the same. i called back and informed the person, who inturn took additional information for confirmation in terms of my address and voting ID etc. Afterward he said that you will have to purchase platinum cards of airtel dish TV to get this money. on this i refused to take the money assuming it to be a company selling gimmiks.
when I received my mobile bill, i was shocked to see that the call was from pakistan and i was charged Rs 240/- for the call. I contacted the airtel office at Manimajra chandigarh, where i was told by the relationship manager that some time back the information was hacked from the computers and that is how the information has gone to pakistan. I called up customer care at mohali head office where Madam harpreet said on 10 Oct that they cannot do anything as you have made the calls.
I need following clarifications
(a) How the information of my my mobile no, my sim no and my details were with a person in pakistan? Is it not the company's fault that the info has been leaked at their end?
(b) Is it not your responsibility to inform the consumer about loss of such information?
(c) what happens if the hackers use the little info hacked from u to acquire bigger info like in my case and use it against the country to make fake ID cards!
(d) who pays the bill for fault of yours?
I need urgent reply to my case as i intend to report the case to media and police. Also i would like that the billed amount of rupees 240/- be adjusted or i would refer the matter to consumer court.
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