I have been facing continuous problemw with Airtel for the last few months. Initially the issue was only of ling being dropped repeatedly, but now nobody could contact me as the response they get is "phone is switched off". Even though i stand close to the caller and have my phone in my hand (switched on) the caller got the same message. Son now nobody can contact me and only I have to call them if i need to contact them (looks like a novel way of making money on my account).
Even though after many complaints regarding the call getting disconnected and now the response of "switched off" issue there in no respite. I have faithfully been paying my bills and hoping to see things change, but i've now lost my faith. Many of my close friends had already warned me about poor airtel services and customer services I still wanted to continue with Airtel. But after so long now I feel cheated.
The sad part is not only the network part, but also the customer service number that they have provided. It's no less than a advertising radio where I have to listen to so many of their ad's regarding new products and so and so. I can't reach the CSR on many occations and on many other ocassions my call is disconnected by the CSR. To quote one Incident where I was disconnected is on 11th Nov at 9:33 am Mr. Nyaneshwar disconnected the line in exactly 5 seconds.
I am a very dissatisfied customer and would want to know if there is any way someone could help me (other than telling me to just discontinue with Airtel). That would be so easy, but how would I get compensated for all those months I have been bearing with them???
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