DEAR, SIR.
I AM USING A BROAD BAND AIRTEL CONNECTION FOR THE PURPOSE OF BOOKING RAILWAY E- TICKET THROUGH INTERNET.
BECAUSE OF MISUNDERSTANDING I HAD PAID THE BILL FOR THE PHONE WHICH I ALREADY SURRENDERED IN THE MONTH OF 12/12.THE AIRTEL AGENT CAME TO ME AND TAKEN THE INSTRUMENT AND CLEAR ALL THE BILLS. AND TOLD IT IS OK.THE PHONE IS DISCONNECTED. AND THE PHONE WAS DISCONNECTED (PHONE NO-4086497). BUT THE AIRTEL OFFICE WAS SENDING BILLCONTINUE FOR THE DISCONNECT PHONE.(ACTUALLY I HAVE TWO CONNECTION ONE IS DISCONNECTED BY MISTAKE I PAID FOR BOTH PHONE WHICH IS ALREDY DISCONNECTED)
WHEN I CAME TO KNOWLEDGE THAT I PAID FOR THE DISCONNECTED PHONE BILLS .I WENT TO AIRTEL OFFICE AND TOLD ALL THESE THINGS .AFTER CHECKING THEY TOLD IT WILL ADJUST HE PAYABLE AMONUT TO THE PRESENT BILLS.I AGREE.
BUT AFTER NEXT MONTH AGAIN THE THE BILL CAME FOR THE DISCONNECTED PHONE I WENT AGAIN THEY TOLD ME IT IS NO PROBLEM WE ARE TAKING FOLLOW UP. I WENT 3 O 4 TIMES TO AIRTEL OFFICE. LAST MONTH THEY TOLD ME THEY WILL ADJUST.I CALL TO MUMBAI AIRTEL OFFICE AND INFORM THE MATTER ALSO
ON 8TH OF JULY THE AIRTEL OFFICE CUT MY INTERNET CONNECTION BECAUSE OF NON PAYMENT OF BILL. I WENT TO AIRTEL OFFICE AGAIN AND TOLD THE MATTER.THEY TOLD GIVE US HALF AN HOUR. WE WILL START THE CONNECTION. THE WHOLE DAY THEY DO LIKE THAT AND OTHER DAY ALSO THE SAME THING HAPPEN. BECAUSE OF DISCONNET INTERNET I HAD A LOSS OF Rs-3000. WHEN I GAVE PRESSURE.THEY TOLD ME THEY TALKED TO BHOPAL OFFICE THEY ARE TELLING THEY ONLY ADJUST RS-1600 ONLY OUT OF RS-4266.AND THEY WANT IN WRITTEN WITH ME IN A WHITE PAPPER THAT I AGREE FOR THIS CONDITION.
THIS IS LIKE HUMILATING TO ME.
CAN YOU PLEASE ADVISE ME WHAT LEGEAL ACTION SHOULD I GO FOR. IAM SENDING THE BILL DETAIL WHICH I PAID FOR NOTHING
BILL NO BILLING PERIOD
255217281 17/12 - 16/01
256188219 17/01 - 16/02
257185943 17/02 - 16/03
258140127 17/03 - 16/04
259215183 17/04 - 16/05
TOTAL AMOUNT-Rs-4266.WHICH I PAID. (THE BHOPAL AIRTEL OFFICE IS TELLING THEY WILL ADJUST ONLY Rs1600 ONLY.)
PLEASE GIVE KIND ATTENION TO MY REQUEST WHAT LEGAL ACTION SHOULD I GO FOR TO GET BACK MY MONEY MY PRESENT PHONE NO IS 07884083140. MY MOBILE N0-(9826664600)
I SEND COMPLAINT TO NODAL OFFICER ALSO BUT THERE IS NO RESPONSE
THANKING YOU
YOUR'S FAITH FULLY
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