I was using mobile office for 99 rs GPRS pack in which initial 50MB is free than the charges was 20paisa per 50KB. But i was charged 441.60 rs (For the period of 27feb to 25 MARCH) for the same but i have used only 26 MB.
Then i went to Customer care office and told them same then they said that was charged wrong due to some system fault your account is not updated for mobile office so you had been charged as per AIRTEL INTERNET (30 Paisa per 20 KB).
So i got a call from airtel customer support and he said that his system is right and they will not refund any money for the same.
In between i mailed to airtel customer care many time but no meaning.
They always said that there system is right but there customer care office executive always said that was a system fault because they manually inspected my mobile setting for GPRS uses and found i was using Mobile office on my no.
And i am going to attached the copy of conversation between me and airtel customer care.
Dear Sir,
I want to know that what is meaning of 99 rs internet access pack so
please clarify that i had avail the 99 rs PACK than why i was charged
for 30paise per 20 KB?
- Hide quoted text -
On 4/9/09, Amit Manihar wrote:
> Dear Sir,
> I want to know that what is meaning of 99 rs internet access pack so
> please clarify that i had avail the 99 rs PACK than why i was charged
> for 30paise per 20 KB?
>
> On 4/9/09, [email protected] wrote:
>> Dear Mr. Manihar,
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> As per your previous interaction, you had expressed concern over the GPRS
>> usage towards the bill dated 27/03/09 for your Airtel mobile number
>> 9818008543.
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> The Airtel Live service has already been activated in your account with
>> effect from 03/11/08 and there is no monthly rental towards the same.
>> However browsing Airtel Live is free and download charges are applicable
>> as
>> per content.
>>
>>
>>
>> Airtel has introduced Internet access through Airtel Live portal and you
>> will be charged 30p per 20 KB (Kilobyte) for browsing. Kindly be informed
>> that you can access the entire WWW outside of Airtel Live using enhanced
>> Goggle search option using Airtel Live settings.
>>
>>
>>
>> There will be no change in standard charges applicable to access Internet
>> on
>> the phone using Net on Phone or Mobile Office services.
>>
>>
>>
>> We have verified your bill dated 27/03/09 and have found no overcharge on
>> the usage towards WAP Airtel Live service. You have been charged
>> Rs.441.60/-
>> as per the usage towards WAP Airtel Live service and the same is
>> reflecting
>> in the bill.
>>
>>
>>
>> For further assistance, mail us at [email protected]
>>
>>
>>
>> We value your association with Airtel.
>>
>>
>>
>> Warm Regards,
>>
>> nithya Thirunavukkarasu
>> Customer Care Executive
>> Bharti Airtel Limited
>>
>> Have feedback to share about your e-mail interaction with us?
>> Please visit http://www.airtel.in
>>
>> Dial *121# (toll free) from your mobile and get instant information for
>> your
>> Prepaid or Postpaid Account on your Mobile Screen.
>>
>> &&&Original Message&&&-
>> From: [email protected]
>> To: [email protected]
>> Cc:
>> Sent: 08/04 23:52:02
>> Subject: Re: RESOLVE THE PROBLEM FACED [|BAL|9818008543|80420096733|]
>>
>> META charset= ISO-8859-1 BR
>> Dear sir
>> I haven t understand that i had used only about 26MB for downloading and
>> surfing but i got about 37MB free usage but i was charged for it so i
>> want
>> to understand that how it is possible that i used only 26MB out of 38 MB
>> and
>> i was charged for that free usage
>> So please explain the rules of charges regarding the GPRS plan 99 -.
>>
>> Thanking you
>>
>> On 4 8 09 [email protected] [email protected] wrote:
>> Dear Mr. Manihar
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> As per your previous interactions you have expressed concern over
>> charges towards GPRS for your Airtel number 9818008543.
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> We would like to inform you that as per your GPRS plan 50 MB would be
>> free every month and thereafter you will be charged Rs. 0. 20 - per 50
>> KB for surfing and downloading.
>>
>>
>>
>> You can surf Internet on your mobile using Mobile Office service and
>> access any site on your handset and connect it to your Laptop PC.
>> There are no charges for surfing however downloading is chargeable from
>> chargeable sites.
>>
>>
>>
>> We would like to assure you that we have verified your bill dated
>> 27 03 09 and have found no overcharge on download made from your
>> mobile. There has been a usage from your mobile due to which we have
>> been able to furnish you with the details along with the time of usage in
>> your above mentioned bills.
>>
>>
>>
>> We assure you that the billing system we use is state-of-the-art and
>> one of the best in the world. Nevertheless we did examine your records
>> for any possible flaws and found none whatsoever.
>>
>>
>>
>> Alternatively you can also logon to our website www.airtel.in to view
>> the last four invoices with Itemized statement at free of cost after
>> two days from the bill generation date. You can find the below steps
>> to view your bill details:
>>
>>
>>
>> 1. Logon to our website www.airtel.in
>>
>> 2. Please login with the username and the password and you would be
>> able to view your Mobile account details.
>>
>> 3. Click on Bill Guide option
>>
>> 4. Select the invoice period to view the details and click on Bill
>> details
>>
>> 5. Click on Itemized Call Statement to view the itemized call details.
>>
>>
>>
>> For further assistance mail us at [email protected]
>>
>>
>>
>> We value your association with Airtel.
>>
>>
>>
>> Warm Regards
>>
>> VASANTH Nagarajan
>> Customer Care Executive
>> Bharti Airtel Limited
>>
>> Have feedback to share about your e-mail interaction with us
>> Please visit http: www.airtel.in
>>
>> Dial 121# (toll free) from your mobile and get instant information
>> for your Prepaid or Postpaid Account on your Mobile Screen.
>>
>> &&&Original Message&&&-
>> From: [email protected]
>> To: [email protected]
>> Cc:
>> Sent: 08 04 2009 17:02:29
>> Subject: Re: RESOLVE THE PROBLEM FACED [ BAL 9818008543 80420093812 ]
>>
>> META charset= ISO-8859-1 BR
>> Dear Kamesh
>> I want explanation regarding 452.60rs. as charges of GPRS for the last
>> month.
>>
>> On 4 8 09 [email protected] [email protected] wrote:
>> Dear Mr. Manihar
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> With reference to your previous interactions you had expressed concern
>> over incorrect charges for Mobile Office at Rs.99 - in your bill dated
>> 27 03 09 for your Airtel number 9818008543.
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> ...Rest of the message is truncated.
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient (s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message.
>> Any
>> unauthorized review, use, disclosure, dissemination, forwarding, printing
>> or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies (collectively "Bharti Airtel Limited"), are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges
>> that
>> any views expressed in this message are those of the individual sender
>> and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before
>> opening any attachments please check them for viruses and defects.
>
>
> --
> --
> Have a nice day.
>
> With Regards: -
> AMIT Kr. MANIHAR,
> CCC-TBG,
> TRIVENI ENGG.&IND.LTD.,
> NOIDA
>
> Ph.- 91-9818008543, 91-9461350874
>
--
--
Have a nice day.
With Regards: -
AMIT Kr. MANIHAR,
CCC-TBG,
TRIVENI ENGG.&IND.LTD.,
NOIDA
Ph.- 91-9818008543, 91-9461350874
Then in next month i was charged again as 30paisa per 20 KB. so i want to know that for how much time they will cherged me wrongly.
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