Dear Sir/ Madam
Wish you a fine day!
sub: Ref No. 877911377/20815990
Mobile Phone No.9840771250
Request for refund of excess amount paid with Airtel
Issue:
By oversight, I had paid Rs.8001/- instead of Rs.801/- for the month of Feb on
21st Feb. Then I registered complaint with customer care people for the refund after
adjusting Feb month bill due.
When I have contacted customer care they had repeated the same slogan like "sorry, you will
be receiving your refund cheque soon". Then I had esclated this issue with nodal
officer, Airtel requesting speedy action in this regard.
Proactively, I had clearly inoformed the nodal officer that my alternative address for
delivery and mobile number to be given to courier people and ask them to contact before
coming for delivery. When I contacted again the nodal officer I have got irresponsible
answer that the cheque returned back to our organization. Then i have insisted for proof
delivery from them and they are not disclosed so far.
One of the Nodal office finally assured that " you will receive your cheque on or before 30
th March. I am not in receipt of the cheque so far.
I frustrated and plan to lodge case against Airtel with consumer court for my amount and
mental agony soon.
Expecting speedy action in this regards.
Thanks & Regards,
Sivakumar M
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