Hi,
I have been using Airtel postpaid connections for the past two year and been facing hell lot of problems in the last 6 months. During the later part of the last year my bill was bearing a different name and it took nearly one month for them to send me a proper bill in my name. The account number in the bill was mine, the mobile number was mine but only the name was different. But what is happing now is even more disgusting as now Airtel is expecting me to pay a bill which has, 1. Not been sent to me 2. Not even updated in Airtel.in 3. Not even mailed to my e-mail id. There is a technical error at Airtel's end where they are not able to view a bill generated on 21st March. Due to a change in the billing cycle in March, couple of bills got generated in the same month (one on 1st and one on 21st) of which I had received only the bill generated on 1st March (Cleared it). The one that got generated on 21st has not be received at my end nor they are able to view it from their end. But they have been barring my outgoing once in two days stating non payment as the reason. How can Airtel expect its customers to pay the bill which has not been sent to them. This issue has been pending for the past 15 days and nothing has been done to it. When I call them once i two days to get the outgoing released, they do it within 2 hours, but again the O/G gets barred after two days. I had even made a part payment of 50% of their claim regarding the outstanding amount even before getting the bill as a consideration from my end, but the Airtel has been so very irresponsible with their services and doesn't even bother about the customer problems. Their [email protected] e-mail is a bull shit as they dont even bother to reply to it apart from the automatic reply that we receive. In Short, AIRTEL IS GOOD FOR NOTHING.
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