This is in reference to the plan change from Advance Rental 998 to 999 plan for my Airtel No:- 9810223830. I would also like to inofor you about the 'THIRD CLASS CUSTOMER CARE SERVICE OF AIRTEL' which is completely useless. After Trying for hour's you get to get in touch with your customer service executives & then they put the call on mute & disconnect the call /Else place it on Hold. IF you can see in your records I called airtel customer care several times. On one instance i was given a complaint id no:-770061692 (Mr. Navaz). I told him that Airtel had activated the 999 Plan on my No:- 9810223830. I dont want this plan & had never asked for activation of this plan. I am Happy with my 998 Plan which i was using & WANT TO CONTNUE WITH THE SAME PLAN. I was provided the above complaint ID & i was assured that i would receive a call within 24 Hour. Days passed & i never recieved a call. So i called customer complaint centre agina & i was shocked when your Executive told me that no complaint has been lodged by the prevous executive & your executive noted my complaint again & told me that i would receive the Complaint ID By SMS which i never received.
I lost my patience & agiant called the customer complaint centre on 7.10.08. at around 6.15 pm. I was told by the executive that they could not help me, they put me on long hold. They were abusive, they refused to give me complaint id/Reference id & also refused to give me there Employee Id & Told me that they cannot help me /cannot transfer me to Higher level & disconnected the call.
Please look into the matter & take control of the behaviour & responsibility of your customer care. I AM REALLY FED UP OF YOUR CUSTOMER CARE.
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