I have sent a sms to 121 GPRS to activate the gprs service on mobile on 21/3/08 at 8.53.35 at 15.05.23 I sent a message to 121 MYVAS but grps was activated, at 16.49.46 I contact customer care exuection but gprs was activiated again tat of 4 hours give at 17.22.37 the service was activates on mobile. Then I spoke to one of the supervisor Seema about the quality of service and I told to deactivate the gprs. At the same time i sent a message to deactivate the gprs service.
Again on 22/3/08 I got a message that gprs is activated as per my request whereas I informed to deactivate the gprs service.
On 30/03/08 I called and informed that activiate gprs service on mobile but I got a message saying that net on phone is activates on my mobile, when I sent a message i also spoke to one of the customer care executive and I clearly told him to activate the gprs service on mobile. Then again I called and informed the customer executive to deactive all the service from my account whether it is gprs or net on phone, I dont want the service of airtel at all.
On 17/4/08 at 00.45.10 I sent a message to 121 to activate gprs on mobile, i got a receipt mentioning that service will be activiate in 4 hours. at 9.7.5 I called customer exuection he told that still gprs service is not activiated on my mobile, when i request him to transfer the call to the supervisor he said supervisor is bussy on another line and he will back after 0.5 hours and service will also be activiated in 0.5 hour.
Till 18/4/08 time 11.36.10 the service was not activated on my mobile I called customer care execution and spoke to Mr. Jadhav he also told me that the service will be activiate within 2 hours, I told him to transfer the call to the supervisor, he first declined when I shouted on him he transferred the call to Ms. Smita. She was so roude and she does not know how to talk with the customer, she does not have any right to sit at supervisory level if she dont know the meaning of customer care. After a huge argument I told her to give me the details of my bills about the gprs charges, we was telling me to check on the web site, I told her that I am requesting you to give me gprs service you are not giving me the service then how can I check my bell on net. I told to take request to provide me the detail report of all the charges leived on me because of gprs & net on phone and from when to when the charges applied.
She was not ready to leson to my request she was just repeting that you have to check on web or I have to pay Rs. 50/- for the same. After a huge argument she kept my phone on hold for more than 1 & 5 hour.
I would like to request you to check the case throughly and take the necessary action, because I dont thing that I am wrong at any point.
And also I would like to have all details that how many time I contacted 121 for assistance, what was the communication.
Irfan Shaikh
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