Hi,
I took a postpaid mobile connection from Airtel Goregaon (w) office from Jyoti (9967021550). 3-4 days after the activation of my sim suddenly my outgoing stopped, I called up customer care and they told me that the documents were not submitted. I called Jyoti and for some strange reason she was no more with the outlet, she asked me to call next day morning. Next day morning she said they submitted the documents a day before and the service will start the next day (3rd day). I Patiently waited, in the evening my incoming also stopped and was given a "Sim not activated" error. I went to the Goregaon (w) outlet the next day and the people there had no idea about it, it took them 20 mins to find out the issue and they had such casual attitude towards the problem. I was told that the service will resume only by the evening (which I doubt). Its already been 3 days and I took this connection for the only reason that local calls and sms were free for 400 DAP plan. Why should I pay the bill when I am unable to use the services in the first place? Moreover when I asked for someone's number to confirm if this doesnt work in the evening I was given the same with a comment that they dont usually give it! What crap?? Nobody said sorry to me and on top of that they were showing attitude? What kind of a behaviour is this?
Moreover there was no one responsible person who could take this matter seriously. The manager there reacted as if its a big deal! Not sure why such people are hired in the first place if they have such casual attitude towards their work? They should be the ones paying for every complain and inconvenience faced by the customer.
I think the person who is responsible for not submitting documents on time should be paying the bill and not me!
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