I'm a consumer using Airtel Mobile connection since I moved to Indirapuram (Ghazibad), Uttar Pradesh in the year 2008. I've never had time to analyze Airtel Services. But now I'm seriously facing a lot of problems with the network coverage of Airtel.. After umpteen number of calls, My problem is still not resolved & I'm vexed with their poor service..
I have taken two corporate connections of Airtel, My mobile numbers are 9818331563 & 9818331562
I've called Airtel Customer Care and logged a complaint with them in the last week of July regarding the problem of network coverage. I was given a turn around time of 10 days & was assured a call back.. But I did not get a call back from their end.. I called them again during August- September a couple of times, to find the status of the problem.. For which, I was given a status that My complain has been escalated to Second Level Team by the Customer Care Representative.. The persons I've spoken to have assured that they will arrange for a call back & told that they are working with My case..
I don't have any other option, that is why I'm putting forward the problems I'm facing with the service provided by Airtel Network,
-- The signal strength is very weak in the location (Ahinsa Khand-II, Mall Road, Arihant Harmony) I stay.. It varies from no signal to two-three points in the antennae of the display..
Some times is shows Roaming of UP-Uttrakhand at my home, Many times I dial or receive calls from my home & they have charged me for roaming.
-- The calls get dropped& voice clarity is very bad even if I stand in the balcony or near the windows because of poor signal strength.. This obviously makes no sense because I'm billed for every single call I make..
-- Whenever I make STD/Local calls, I face the problem of call drop because of weak network coverage.
I've even changed My handsets to check if it is a problem in the handset.. The problem is still not resolved and am left in vain.. I know it would be an easy option to change to other network services, but the issue is I can't easily change My mobile number.. I'll be obliged if this problem is considered sensitively to take the necessary actions ASAP..
Thanking You Sir/Ma'm,
Yours sincerely,
Rohit Mathu
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